A question that answers itself.
A member opens a ticket through the panel dropdown. head-mod spins up a private channel.
They describe the problem. The bot listens — it doesn’t paste a canned template.
A vector search runs against this server’s knowledge: rules, policies, every closed ticket.
The reply is grounded in what it actually found. If it can’t find anything, it escalates.
SkyForge Studiotext channels
tickets
Open a ticket
Pick a category below and one of us — staff or me — will get back to you in a private channel.
authored
rules · policies · faq
billing-policy.md
rule · pinned
double-charge SOP
policy · v3
refund window
rule
subscription tiers
info
past tickets
auto-summarised on close
ticket-#82
resolved · 6d ago
ticket-#41
resolved · 3w ago
ticket-#23
escalated · 2mo ago
And the ones it can’t find — it learns.
A question the bot can’t ground. No KB entry, no past ticket close enough.
So it does what a senior staff member would — flags it to your team instead of guessing.
A human resolves it. On close, the bot summarises and embeds the transcript — the knowledge grows by one.
Days later, the same question. This time the bot knows the answer — and cites where it learned it.
SkyForge Studiotext channels
tickets
Hi @lev_a — account access ticket #48. Tell me what’s going on and I’ll see what I can find.
authored
rules · policies · faq
server-rules.md
rule · pinned
channel-guide
faq · v2
support-policy
policy · v3
v2-launch notes
info
past tickets
auto-summarised on close
ticket-#23
resolved · 1mo ago
ticket-#41
resolved · 2w ago
ticket-#46
resolved · 3d ago